CHC52015 - Diploma of Community Services

Working in Community Services? Take your career to the next level.

18 months
Face-to-Face, Blended

Course Overview

The purpose of this qualification is to provide students with the knowledge and skills they need to work within the Community Services industry. The qualification is structured to combine theory with practical placement and is directed towards providing students with a solid foundation and set of values that will allow them to excel in their chosen Community Services Role.

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, coordinating and/or delivering of person-centred services to individuals, groups and communities.

At Integrity Education Group we want to ensure that the needs of all our students are meet, and we offer a range of delivery methods for this course, including face to face on campus classes, virtual (online) classes, online self-based study and  practical work placement.

Career Opportunities

  • Case Manager
  • Program Coordinator
  • Community Worker Assistant
  • Community care worker
  • Corrections officer
  • Youth worker
  • Support worker

Units of Competency

In order to gain the Diploma of Community Services, a student must successfully complete a total of sixteen (16) units of competency, comprising of:

eight (8) core units, and eight (8) elective units, of which:

  • at least six (6) units must be selected from the electives listed in the CHC52015 Diploma of Community Services qualification;
  • up to two (2) units may be selected from any endorsed training package or accredited course. These units must be relevant to the work outcome.


Packaging for each specialisation:

  • at least 4 Group A electives must be selected for award of the Diploma of Community Services (Case Management)
  • at least 3 Group B electives must be selected for award of the Diploma of Community Services (Social Housing)
  • all Group C electives must be selected for award of the Diploma of Community Services (Statutory & forensic child, youth & family welfare)
  • All electives chosen must contribute to a valid, industry-supported vocational outcome.

For detail visit:

Provide primary residential care
Facilitate responsible behaviour
Work effectively in trauma informed care
Manage legal and ethical compliance
Reflect on and improve own professional practice
Facilitate workplace debriefing and support processes
Develop and implement service programs
Develop workplace communication strategies


Provide case management supervision
Assess co-existing needs
Coordinate complex case requirements
Analyse impacts of sociological factors on clients in community work and services
Undertake case management in a child protection framework
Assess needs of client with alcohol and other drugs issues
Manage and promote diversity
Manage work health and safety

Entry Requirements

There are no formal entry requirements for this qualification. However, Integrity Education Group requires students to be over 18 years of age at the course commencement. Students will need to complete work-placement for this course, and therefore, must be able to obtain a satisfactory National Police check and Working With Children check.

Integrity Education Group also requires all prospective students to undertake a formal pre-training review (PTR) and language, literacy and numeracy assessment to determine the suitability and readiness of the student for the program.  During the this process, the Integrity Education Group staff will ensure the following are discussed/determined:

  • Career and educational aspirations
  • Suitability for the intended program and subsequent industry
  • Literacy and numeracy capabilities
  • Digital capability and capacity

Delivery & Assessment

To ensure we cater for all our student needs, students will have the choice of delivery methods, including:

Face to face on campus classes

Virtual (online classes)

A blend of both face to face on campus classes and virtual classes

All assessments can be completed online or in paper base format, and all practical assessments will be completed in the workplace or specially designed simulated environment.

This qualification also requires you to complete 100 hours of work placement in a Community Services Organisation.  Integrity Education Group can assist you in finding placement if you cant access one yourself.

Integrity Education Group will monitor your activities to ensure reasonable progress is being made, and our highly qualified and supportive trainers and assessors will be there to provided any additional support you may need outside of class time.

Credit Transfer

In order for us to award a credit transfer a student will need to provide us with a Statement of Attainment that listed the exact unit and code that matches the unit in the qualification they wish to credit transfer.  If the unit code or name do no match exactly then a student may wish to apply for recognition of prior learning.


Recognition of Prior Learning

In order for us to award RPL, a student need to provide sufficient evidence of prior study and/or work experience that demonstrates their skills and knowledge in unit of competency.  RPL will require students to complete a portfolio of evidence, and participate in a competency conversation and practical demonstration.  RPL does incur an addition cost of up to $450 per unit.

Fees & Funding

The applicable amount of fees depends on individual circumstances at the time of enrolment e.g. whether you’re offered a government subsidised place or a full fee-paying place.

For more information, refer to the course fees.

Government Subsidised
Integrity Education Group is offering Government subsidised places to students under the Skills First program and the Job Trainer Initiative for eligible students. Check your eligibility

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